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Interviews

• Driving new technology into energy and utilities infrastructure
  Marcus Steel and Shane Williams are the Principal Consultant and Engineer at Powerlink respectively, and in this Q&A, they discuss how utility and energy companies can better drive new technology into their infrastructure. They also discuss some of the questions that don’t get asked enough when they work with business improvement units.
• Identifying the Major Influencers and Champions for your BI Projects
  In this interview with Morgan Jones, General Manager – Six Sigma at BOC Gases, he talks about some of the common stumbling blocks energy and utility companies have when it comes to business and process improvement. He also discusses how companies can improve their change management in terms of technological advances since this is an area that evolves at a lightening pace.
  
  To read the transcript for this interview, please click here.
• Sustaining a BI culture within an organisation
  Steve Elliot, Acting GM Continuous Business Improvement at Essential Energy discusses with Six Sigma IQ what a company can do to sustain a business improvement culture, not just start one. He also shares his insights as to why stakeholders may have resistance to change and what can be done about it.

Additional Content

• ‘Need for Change’ Must Permeate the Entire Organisation
  Business improvement is becoming increasingly applicable in the energy and utility sector as network infrastructure changes, energy demand increases and prices rise. However, to ensure a successful business improvement strategy, change management is paramount. But how can companies ensure they are implementing the right strategies so the ‘need for change’ permeates the entire organisation? Will Nicoll, CSG Program and Business Improvement Manager at Origin Energy talks about this to Energy IQ.
• Pressures on Business Improvement in Energy and Utility Companies
  Public concern over energy prices, rising energy demands and an ageing infrastructure all mean that energy and utility companies are now facing unprecedented challenges when it comes to improving their business and processes. Such pressures can be split into two major components; external pressure from the public, and internal pressure facing companies, such as the need for technological change. Whilst these pressures are not the only challenges facing Business Improvement units and departments, they are definitely common amongst within the energy and utility industry..
• Embedding the Business Improvement Culture within Essential Energy
  In this past presentation from the Process Excellence Summit 2011, Steve Elliot of Essential Energy discusses how a BI culture can be integrated into a large organisation that services the nation. He gives some useful strategies as well as common obstacles to implementation.
• Effective communication is a cornerstone of change management
  How can companies interested in business improvement start the change management engine? Anthony Major, the Implementation Manager for “Reducing Output” Kaizen at Inland Revenue (New Zealand), argues that it all boils down to communications. Effective communications, says Major, is the cornerstone to change management and ultimately, business improvement.

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